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- Outlook Express -- Common Errors -

Error Code Error Type Description
0x800CCC00 LOAD_SICILY_FAILED Authentication did not load.
0x800CCC01 INVALID_CERT_CN Invalid certificate content.
0x800CCC02 INVALID_CERT_DATE Invalid certificate date.
0x800CCC03 ALREADY_CONNECTED User already connected.
0x800CCC04 CONN N/A
0x800CCC05 NOT_CONNECTED Not connected to server.
0x800CCC06 CONN_SEND N/A
0x800CCC07 WOULD_BLOCK N/A
0x800CCC08 INVALID_STATE N/A
0x800CCC09 CONN_RECV N/A
0x800CCC0A INCOMPLETE Message download incomplete.
0x800CCC0B BUSY Server or maildrop is busy.
0x800CCC0C NOT_INIT N/A
0x800CCC0D CANT_FIND_HOST Cannot locate server.
0x800CCC0E FAILED_TO_CONNECT Cannot connect to server.
0x800CCC0F CONNECTION_DROPPED Connection closed.
0x800CCC10 INVALID_ADDRESS Address not known on server.
0x800CCC11 INVALID_ADDRESS_LIST Mailing list not known on server.
0x800CCC12 SOCKET_READ_ERROR Unable to send Winsock request.
0x800CCC13 SOCKET_WRITE_ERROR Unable to read Winsock reply.
0x800CCC14 SOCKET_INIT_ERROR Unable to initialize Winsock.
0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows Socket.
0x800CCC16 INVALID_ACCOUNT User account not recognized.
0x800CCC17 USER_CANCEL User canceled operation.
0x800CCC18 SICILY_LOGON_FAILED Logon attempt failed.
0x800CCC19 TIMEOUT N/A
0x800CCC1A SECURE_CONNECT_FAILED Unable to connect using SSL.

0x800CCC00 - LOAD_SICILY_FAILED - Authentication did not load.
  1. Close out of Outlook Express and then open Outlook Express back up.

  2. Shutdown the computer for 30 seconds and reboot.

  3. Remove the old e-mail account in Outlook Express and create a new one.
    » How to create an e-mail account in Outlook Express
0x800CCC01 - INVALID_CERT_CN - Invalid certificate content.

Digital certification of encrypted e-mails cannot be verified.
Get your certificate re-issued by your authority server.

0x800CCC02 - INVALID_CERT_DATE - Invalid certificate date.

Digital certification of encrypted e-mails cannot be verified.
Get your certificate re-issued by your authority server.

0x800CCC03 - ALREADY_CONNECTED - User already connected.

  1. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

  2. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". Wait for the "poplock" to time out.
0x800CCC04 -CONN

NO SOLUTION

0x800CCC05 - NOT_CONNECTED - Not connected to server.

  1. Can you get webpages? If so you may have the wrong mailserver typed in your account or the server may be down.

  2. Try getting to webpages. If you can't hangup and connect again.

  3. Reboot your computer and try again.

  4. Try unistalling and reinstalling the TCP/IP.
    » Windows XP -- Un/Reinstall TCP/IP
    » Windows 98 /98SE / ME -- Un/Reinstall TCP/IP
0x800CCC06 - CONN_SEND

NO SOLUTION

0x800CCC07 - WOULD_BLOCK

NO SOLUTION

0x800CCC08 - INVALID_STATE

NO SOLUTION

0x800CCC09 - CONN_RECV

NO SOLUTION

0x800CCC0A - Message download incomplete.
  1. This is a possible corruption of the pop3uidl.dbx file. Close your internet connection and all programs. Search for the file pop3uidl.dbx and rename it to pop3uidl.xxx. Reboot your computer. After it's started, connect back up and try checking your e-mail again.

  2. You may have a corrupt or a very large file attachment on the mailserver. Open Internet Explorer and go to http://mail.glis.net. Login with your e-mail address and password. Locate the large file and delete it. Logout of the web-based mail program. Then open Outlook Express and try and download your e-mail.
0x800CCC0B - BUSY - Server or maildrop is busy.
  1. It could be the mail server is busy. Wait 5 minutes and try checking your e-mail again.

  2. You may be logged in on another machine. Close all connections on all machines and wait 20 minutes to check again.

  3. Some mailservers will not recognize an improper disconnection in some instances. Your account may be "Poplocked". Wait for the "poplock" to time out.

  4. Reboot your computer. After the computer has started disable all virus scanning programs and firewalls. Connect back to us and try getting your e-mail. If you can get your email, configure your virus and firewall programs to suit Outlook Express.
0x800CCC0C - NOT_INIT

NO SOLUTION

0x800CCC0D - CANT_FIND_HOST - Cannot locate server.
  1. Check your mail server settings.
    » Outlook Express Account Settings

  2. Reboot your computer. After the computer has started disable all virus scanning programs and firewalls. Connect back to us and try getting your e-mail. If you can get your email, configure your virus and firewall programs to suit Outlook Express.

  3. Try unistalling and reinstalling the TCP/IP.
    » Windows XP -- Un/Reinstall TCP/IP
    » Windows 98 /98SE / ME -- Un/Reinstall TCP/IP
0x800CCC0E - FAILED_TO_CONNECT - Cannot connect to server.
  1. Check your mail server settings.
    » Outlook Express Account Settings

  2. Reboot your computer. After the computer has started disable all virus scanning programs and firewalls. Connect back to us and try getting your e-mail. If you can get your email, configure your virus and firewall programs to suit Outlook Express.

  3. Try unistalling and reinstalling the TCP/IP.
    » Windows XP -- Un/Reinstall TCP/IP
    » Windows 98 /98SE / ME -- Un/Reinstall TCP/IP
0x800CCC0F -CONNECTION_DROPPED -connection closed.

Your modem was disconnected. If this happens alot there may be noise on the phone line.

  1. Try updating your modem driver or adding an initialization string.

  2. Call our tech support at 1-888-445-4763
0x800CCC10 - INVALID_ADDRESS - Address not known on server.

Check your spelling in the To: field of the email and try it again.
You will need to delete the old message from your outbox.

0x800CCC11 - INVALID_ADDRESS_LIST - Mailing list not known on server.
  1. Check your spelling and try again.

  2. Call our tech support at 1-888-445-4763.
0x800CCC12 - SOCKET_READ_ERROR - Unable to send Winsock request.

Try unistalling and reinstalling the TCP/IP.
» Windows XP -- Un/Reinstall TCP/IP
» Windows 98 /98SE / ME -- Un/Reinstall TCP/IP

0x800CCC13 - SOCKET_WRITE_ERROR - Unable to read Winsock reply.

Try unistalling and reinstalling the TCP/IP.
» Windows XP -- Un/Reinstall TCP/IP
» Windows 98 /98SE / ME -- Un/Reinstall TCP/IP

0x800CCC14 - SOCKET_INIT_ERROR - Unable to initialize Winsock.

Try unistalling and reinstalling the TCP/IP.
» Windows XP -- Un/Reinstall TCP/IP
» Windows 98 /98SE / ME -- Un/Reinstall TCP/IP

0x800CCC15 - SOCKET_CONNECT_ERROR - Unable to open Windows Socket.

Try unistalling and reinstalling the TCP/IP.
» Windows XP -- Un/Reinstall TCP/IP
» Windows 98 /98SE / ME -- Un/Reinstall TCP/IP

0x800CCC16 - INVALID_ACCOUNT - User account not recognized.

Retype your account name and password in your mail account.

You can do this by going here. --> Outlook Express Account Settings

0x800CCC17 - USER_CANCEL - User canceled operation.
  1. You pressed the cancel button. Click the Send/Recv button and try again.

  2. Repeat step 1 with a reboot before you check your mail again.

  3. You may have a corrupt or a very large file attachment on the mailserver. Open Internet Explorer and go to http://mail.glis.net. Login with your e-mail address and password. Locate the large file and delete it. Logout of the web-based mail program. Then open Outlook Express and try and download your e-mail.
0x800CCC18 - SICILY_LOGON_FAILED - Logon attempt failed.
  1. Retype your account name and password in your mail account.

    You can do this by going here. --> Outlook Express Account Settings

  2. Close out of Outlook Express and reopen it.

  3. Reboot the computer and try checking your e-mail again.

  4. Call our tech support at 1-888-445-4763.
0x800CCC19 - TIMEOUT
  1. Reboot your computer. After the computer has started disable all virus scanning programs and firewalls. Connect back to us and try getting your e-mail. If you can get your email, configure your virus and firewall programs to suit Outlook Express.

  2. This is a possible corruption of the pop3uidl.dbx file. Close your internet connection and all programs. Search for the file pop3uidl.dbx and rename it to pop3uidl.xxx. Reboot your computer. After it's started, connect back up and try checking your e-mail again.

  3. You may have a corrupt or a very large file attachment on the mailserver. Open Internet Explorer and go to http://mail.glis.net. Login with your e-mail address and password. Locate the large file and delete it. Logout of the web-based mail program. Then open Outlook Express and try and download your e-mail.

0x800CCC1A - SECURE_CONNECT_FAILED - Unable to connect using SSL.

Most likely you have This server requires a secure connection (SSL) checked.
Go into your mail account and uncheck the "SSL" option under the "Advance" tab.
Click here to see how to do it. --> Outlook Express Account Settings

Back to Outlook Express Contents
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