E-Mail Answers:
What are the mail server names for GLISnet?
For e-mail addresses ending with @glis.net, both POP3 and SMTP will be mail.glis.net
For e-mail addresses ending with @c3net.net, both POP3 and SMTP will be mail.c3net.net
If you want to connect using an IMAP account, you must use mail.glis.net
How can I check my email when I am not at my computer at home?
If you are away from the computer that normally checks and receives your email, you can view your email by using our web interface. To get to there, go to our homepage (www.glis.net), and on the left hand side, log in with you full email address and password. Here you can compose, send,
and receive messages from your account.
I'm trying to download a large e-mail and my e-mail client stalls. Why can't I download it?
Most e-mail clients like Outlook Express can't handle large e-mails.
You my want to try logging into the Web-Mail and try downloading it from there.
After you've successfully downloaded the attachment, you may want the print the e-mail and then delete it from inside the Web-Mail interface.
I can't open attachments in Outlook Express. It says "OE removed access to the following unsafe attachment in your mail".
Go to Outlook Express won't let me open Attachments.
This section explains on how to disable that feature.
Why are you disconnecting me after I check my e-mail?
GLISnet will not disconnect you after you check your email. There is likely a setting in your email client that disconnects you after sending / receiving your emails.
If you are using Outlook Express, you can go to our section listed as "Outlook Express Hangs-Up on me after checking mail".
This section will explain how to disable that feature.
I keep downloading the same e-mails over-and-over again. Why?
If a large email is in your inbox, and you get disconnected before finishing your download / before downloading the rest of your emails, this can occur.
This problem occurs as a result of your email client never having the chance to send the delete command to remove the previously downloaded messages. As a result, your email client will download the same emails multiple times.
You can get around this by going to our website at http://www.glis.net, and logging in to the email section on the left hand side. Once logged in, you can delete any old emails you've previously downloaded, or simply remove the large email that is causing the problem.
How can I change my password for my e-mail address?
To change your password for either your email account or for getting online, we ask that you please
contact our customer support. They will be able to change your password, and help you make any and all appropriate changes
on your computer for the new password. Our customer support can be reached at 1-888-445-4763.
How can I add a vacation message to my e-mail address?
You can do this by accessing, http://www.glis.net.
On the left hand side, log in to the section listed as "E-Mail Login".
Once logged in to the webmail interface, click the "Options" link at the top.
Click on "Account Administration".
Re-type your password, and click the "Login" button.
Place a "dot" next to Vacation.
Type something in the Vacation Subject and Vacation Message fileds.
Click the Modify User button.
How can I forward my e-mail to a different e-mail address?
You can do this by accessing, http://www.glis.net.
On the left hand side, log in to the section listed as "E-Mail Login".
Once logged in to the webmail interface, click the "Options" link at the top.
Click on "Account Administration".
Re-type your password, and click the "Login" button.
Place a "dot" next to Forward To:.
In the Forward To: field type in the e-mail address you'd like your glis.net or c3net.net to be forward to.
Click the Modify User button.
How can I add an email address (or multiple email addresses) to the whiteliste?
If you have an email address that you would like added to the whitelist, doing so is easy.
To begin, start by composing a new email in your favorite email program (or our webmail interface).
In the "TO:" field, enter whitelist@mailstorm.com.
In the "Subject" field, enter whitelist.
In the body of the message, enter each email address you would like added to the whitelist on a new line.
Send the message through!
Withing a few minutes, you sould receive a confirmation email saying that the address(es) you added were either added to the whitelist, or were already on the whitelist.
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